Canonical: https://1968labs.com/services/customer-support-assistants

> Implement a focused customer-support assistant with approved sources, clear answer limits, human handoff and tests for unsupported requests.

# Customer support assistants for small businesses.

Implement a focused customer-support assistant with approved sources, clear answer limits, human handoff and tests for unsupported requests.

[Discuss this project](https://1968labs.com/contact?need=ai-agents&source=/services/customer-support-assistants)

1.  Customer question**Can I collect on Saturday?**
2.  Approved source**Collection policy · Weekdays**
3.  Next step**Ask the team about exceptions**

Studio concept [Try the example](https://1968labs.com/work/halden-desk)

The task

## A source, an answer and a clear limit.

Repeated questions are a good starting point when the answers already exist and someone owns the exceptions. An assistant needs that foundation before it needs more features.

Example support answer

**Question**: Can I collect on Saturday?

**Approved policy**: Weekday collection; exceptions need review

**Answer**: Weekend collection needs confirmation from the team.

**Action**: Pass on the requested date for review

## Designed around the next step.

01

### Use approved sources

Define which policies and product documents it can use, who maintains them and when they need review.

02

### Show the boundary

When information is missing or conflicting, ask for clarification or send the question to the team.

03

### Make handoff useful

Pass the question, relevant source and missing detail to a person without making the customer repeat everything.

## What’s included.

-   One agreed support task and channel
-   Preparation of the approved source set
-   An assistant with source references and human escalation
-   Ordinary, ambiguous and unsupported-question tests

Scope & pricing

### From $3,500 USD

One workflow and up to two agreed connections. Subscriptions and usage are separate.

50% at project start, 50% on completion.

[How we work](https://1968labs.com/method)

## Before we begin.

### Good fit

Repeated factual questions, maintained information and a team member responsible for escalations.

### Use a simpler option when enough

Clearer website pages, a FAQ or saved replies may solve the task without an assistant.

## A useful next step.

[Support knowledge template](https://1968labs.com/resources/customer-support-knowledge-template) [AI assistant pilot test worksheet](https://1968labs.com/resources/ai-assistant-test-worksheet) [Does Your Small Business Need an AI Chatbot?](https://1968labs.com/blog/does-small-business-need-ai-chatbot)

Work with us

## Let’s plan the next step.

Tell us what you’re trying to improve.

We’ll reply within 24 hours.

[Services and starting prices](https://1968labs.com/services)

Form fields: Your name; Your email; Phone number; Your question. [Use the form on the website.](https://1968labs.com/services/customer-support-assistants)