Canonical: https://1968labs.com/services/inquiry-automation

> Organize incoming business inquiries, identify missing details and prepare replies for human review using your approved information.

# Inquiry routing and reply automation.

Organize incoming business inquiries, identify missing details and prepare replies for human review using your approved information.

[Discuss this project](https://1968labs.com/contact?need=ai-agents&source=/services/inquiry-automation)

1.  Incoming inquiry**Office cleaning after hours?**
2.  Prepared brief**Service known · Location missing**
3.  Next step**Team reviews the reply**

Studio concept [Try the example](https://1968labs.com/work/daymark-inbox)

The task

## From an open question to a useful brief.

An inquiry arrives with half the details. Your team should be able to see what is known, what is missing and who needs to respond.

Example inquiry handoff

**Received**: Office cleaning, three evenings weekly

**Known**: Premises type and frequency

**Missing**: Location and approximate area

**Draft next step**: Ask for the missing details before a walkthrough

## Designed around the next step.

01

### Build a clear brief

Extract the agreed fields without filling gaps with guesses. Keep the original message available.

02

### Route to the right person

Use your rules for service, area or urgency. Keep unclear requests in a review queue.

03

### Prepare the response

Draft a useful question or next step. Let your team approve promises about price, timing and availability.

## What’s included.

-   One scoped inquiry workflow and up to two agreed connections
-   A field and routing specification using your examples
-   Editable drafts, exception handling and a pause control
-   A test set, controlled pilot and operating guide

Scope & pricing

### From $3,500 USD

One workflow and up to two agreed connections. Subscriptions and usage are separate.

50% at project start, 50% on completion.

[How we work](https://1968labs.com/method)

## Before we begin.

### Bring real examples

A small set of redacted inquiries, your service rules and the inbox or CRM your team uses.

### Human decisions remain visible

Stock, quotes and commitments stay with your team. Nothing is sent automatically unless you agree to it.

## A useful next step.

[Daymark Inbox: Agent Concept](https://1968labs.com/work/daymark-inbox) [Support knowledge template](https://1968labs.com/resources/customer-support-knowledge-template) [AI Inquiry Assistants for Cleaning Companies](https://1968labs.com/blog/ai-inquiries-commercial-cleaning) [Linehaul website concept](https://1968labs.com/work/linehaul) [Kiln House website concept](https://1968labs.com/work/kiln-house)

Work with us

## Let’s plan the next step.

Tell us what you’re trying to improve.

We’ll reply within 24 hours.

[Services and starting prices](https://1968labs.com/services)

Form fields: Your name; Your email; Phone number; Your question. [Use the form on the website.](https://1968labs.com/services/inquiry-automation)