Canonical: https://1968labs.com/work/halden-desk

> An interactive supplier support-agent concept with cited answers, stock uncertainty and a reviewed handoff.

Halden Desk / Agent concept[All studio work ↗](https://1968labs.com/work)

Halden Supply / Customer desk

# Helpful answers. A human when it matters.

Try a customer question. See the answer, its source and what gets passed to the team.

**Halden support** Interactive concept

Customer

Can I collect an order on Saturday?

**Halden assistant**

Collections are Monday through Friday, 8am to 4pm. Saturday collection needs the team’s approval. I can prepare a request for them to review.

[Source: Collection guide §2 ↗](https://1968labs.com/work/halden-desk#source-document)

Choose a question

**Behind the answer**

Approved information

Collection guide §2

Collection hours: Monday to Friday, 8am to 4pm. Weekend collections require confirmation from the warehouse team.

**Needs a person**

Weekend access is an exception. The assistant cannot confirm it.

## Answers with boundaries.

A useful assistant knows which information it can use and when the next step belongs to your team.

-   **Show the source.** The customer and your team can check the answer.
-   **Keep the context.** The question and open issue travel with the handoff.
-   **Don’t guess.** Stock, pricing exceptions and commitments need approved data.

An original support workflow. Try the example questions and inspect the information behind each answer.

Halden Desk is an original concept by 1968 Labs.

[Discuss a project like this ↗](https://1968labs.com/contact?need=ai-agents)