01
Build a clear brief
Extract the agreed fields without filling gaps with guesses. Keep the original message available.
Inquiry routing and reply automation.
Organize incoming business inquiries, identify missing details and prepare replies for human review using your approved information.
Discuss this project- Incoming inquiryOffice cleaning after hours?
- Prepared briefService known · Location missing
- Next stepTeam reviews the reply
The task
From an open question to a useful brief.
An inquiry arrives with half the details. Your team should be able to see what is known, what is missing and who needs to respond.
Example inquiry handoff
- Received
- Office cleaning, three evenings weekly
- Known
- Premises type and frequency
- Missing
- Location and approximate area
- Draft next step
- Ask for the missing details before a walkthrough
Designed around the next step.
02
Route to the right person
Use your rules for service, area or urgency. Keep unclear requests in a review queue.
03
Prepare the response
Draft a useful question or next step. Let your team approve promises about price, timing and availability.
What’s included.
- One scoped inquiry workflow and up to two agreed connections
- A field and routing specification using your examples
- Editable drafts, exception handling and a pause control
- A test set, controlled pilot and operating guide
Before we begin.
Bring real examples
A small set of redacted inquiries, your service rules and the inbox or CRM your team uses.
Human decisions remain visible
Stock, quotes and commitments stay with your team. Nothing is sent automatically unless you agree to it.
Work with us
Let’s plan the next step.
Tell us what you’re trying to improve.
We’ll reply within 24 hours.
Services and starting prices