Halden Desk / Agent conceptAll studio work ↗
Halden Supply / Customer desk
Helpful answers.
A human when it matters.
Try a customer question. See the answer, its source and what gets passed to the team.
Halden assistant
Collections are Monday through Friday, 8am to 4pm. Saturday collection needs the team’s approval. I can prepare a request for them to review.
Source: Collection guide §2 ↗Answers with boundaries.
A useful assistant knows which information it can use and when the next step belongs to your team.
- Show the source.The customer and your team can check the answer.
- Keep the context.The question and open issue travel with the handoff.
- Don’t guess.Stock, pricing exceptions and commitments need approved data.
An original support workflow. Try the example questions and inspect the information behind each answer.
Halden Desk is an original concept by 1968 Labs.
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