01 / Start with the repeated questions
Choose questions your team already answers: collection times, returns or delivery rules. Gather the current policy and assign someone to approve it.
Halden Desk / Agent conceptAll studio work
Halden Supply / Customer desk
Helpful answers.
A human when it matters.
Try a customer question. See the answer, its source and what gets passed to the team.
Halden assistant
Collections are Monday through Friday, 8am to 4pm. Saturday collection needs the team’s approval. I can prepare a request for them to review.
Source: Collection guide §2Answers with boundaries.
A useful assistant knows which information it can use and when the next step belongs to your team.
- Show the source.The customer and your team can check the answer.
- Keep the context.The question and open issue travel with the handoff.
- Don’t guess.Stock, pricing exceptions and commitments need approved data.
From concept to your business
A support workflow built around your policies.
02 / Show what supports the answer
A live assistant would retrieve approved information. Test missing, conflicting and out-of-date sources; an unsupported answer must become a clarification or handoff.
03 / Let the right person take over
Pass the original question, supporting policy and unresolved decision to the agreed support destination. A handoff is complete only when the team can receive and act on it.
What we would scope together
A first build could cover one support workflow, an approved knowledge source and a reviewed handoff. We agree the channel, permissions, source updates and test cases before development.
Explore the service & starting scopeWhat still needs your team
Your team approves the policies and exceptions. Live stock, account details and order changes need a separately agreed connection and access rules.
Prepare your approved answers